Citizen’s Charter

Services Form	Form Handler	File
Application for Scholarship	OECH	Application for Scholarship
Certificate of No Pending Case Request form	LAO	Certificate of No Pending Case Request form
Form for the distribution of Communication/ Advocacy Materials	FAPIRO	Form for the distribution of Communication/ Advocacy Materials
IEC Production Request form	OPPR	IEC Production Request form
Technical Assistance Request (TAR) Slip v.01	ICTD	Technical Assistance Request (TAR) Slip v.01
Request Form for Processing of Request for BIR Form 2316 of Former NCIP Employees	FS	Request Form for Processing of Request for BIR Form 2316 of Former NCIP Employees
HR Records Request Form v.01	HRMD	HR Records Request Form v.01
Travel Arranger Form	GSD	Travel Arranger Form
Request Form for issuance of Certification of Properties Issued	GSD	Request Form for issuance of Certification of Properties Issued
Gate Pass Form	GSD	Gate Pass Form
Request Form for issuance of Property Borrow and Return Slip	GSD	Request Form for issuance of Property Borrow and Return Slip
Request Form for ID replacement	GSD	Request Form for ID replacement
Vehicle Request Form	GSD	Vehicle Request Form
Request Form for the issuance of Certified True Copies/Plain Copies of Case Records	OCC	Request Form for the issuance of Certified True Copies/Plain Copies of Case Records
Request Form for the issuance of Certificate of Finality of Judgment	OCC	Request Form for the issuance of Certificate of Finality of Judgment

Feedback Mechanism

For our Clients and Partners:

Your opinions and feedback on the services availed at the National Commission on Indigenous Peoples – Central Office is very important. It helps us improve our work to offer better quality service.

How to send feedback

For Walk-ins: Client may answer the feedback form in the office lobby and put it in the feedback and complaints drop box.

For online: Feedback Form link can be accessed through https://forms.gle/1JuFTNJD6AaX97rL8 or client may email at [email protected]

Clients may also call the Central Office Trunkline at (02) 8575-1200 or Hotline at 898-NCIP.

How feedbacks are processed

Every Friday, the Office of the Executive Director (OED) collects, organizes, and summarizes feedback received from drop box, website, and email.
Feedbacks are forwarded to the concerned office for action.

Complaint Mechanism

For our Clients and Partners:

Here at NCIP, we gladly welcome constructive criticism, it serves as a mechanism to keep in check that the respective tasks and functions of NCIP personnel are accordingly performed. Thus, anyone may file a complaint against any personnel who has been discourteous/unhelpful in the course of his/her transaction with the NCIP.

How to file a complaint

1. Get a copy of the Complaint Form from NCIP Guest Information Desk Officer (GIDO) or download from NCIP website

2. Fill out the Complaint Form. Complaint Form should contain the following:
a. Name of complainant (optional)
b. Contact number of complainants
c. Address or email address of complainant (if walk-in) - for purpose of sending reply by the agency
d. Name of person being complained
e. Incident or alleged violation of the Citizen’s Charter committed by the person being complained
f. Evidence, if any
g. Service availed
h. Date when service availed

3. For walk-in: Drop 1 original copy of the duly accomplished Complaints Form in any Designated Drop-boxes located at the Guest Information Desks (GIDs) at the 6th and 7th Floor of Sunnymede IT Center, 1614 Quezon Avenue, Quezon City.

If through registered mail or private courier: mail 1 original copy of the duly accomplished Complaint Form and address to NCIP GIDO. Once received by agency, Records Officer to drop at any designated drop box.

If thru email: send duly accomplished Complaint Form to [email protected]
For inquiries and follow-ups, clients may call the Central Office Trunkline at (02) 8575-1200 and ask to be redirected to HRMD or email [email protected]

Walk-in follow ups and inquires will also be entertained by the NCIP GIDO.
How complaints are processed
Designated cut-off time for opening

How complaints are processed

Designated cut-off time for opening of the drop box: 3pm

***Complaints received beyond the cut off time shall be considered as complaints for the next working day***
The designated HR Officer shall open the physical and virtual complaint box to be accompanied by the Guest Information Desk Officer (GIDO), record (with control no.) and evaluate each complaint.

After evaluation, the HRMO shall channel the said complaint to the concerned Bureau Director/Head of concerned Offices which in turn will forward to the concerned personnel.The concerned personnel shall submit his/her response, through the head of office, to the HRMD within five (5) working days from the date of receipt.

The HRMD will then forward the response to the complainant. The HRMD shall then record the actions taken regarding the complaint.

The concerned personnel shall submit his/her response, through the head of office, to the HRMD within five working days from the date of receipt. The HRMD will then forward theresponse to the complainant. The HRMD shall then record the actions taken regarding the complaint.
Should the complainant, upon receipt of the response, submit a reply thereto, the NCIP Executive Director, upon the recommendation of the NCIP CART shall determine whether the complaint should be considered closed.

If the complainant fails to submit any reply within 15 days, from the date the response was transmitted, the complaint is considered closed.

***The claim is considered closed if there is no receipt of feedback from the complainant within 15 days from the date the response was transmitted to the complainant***